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Remote Service
Our service tools support you at every stage: from fast online support—where issues can be logged by email with a serial number—to advanced remote troubleshooting using secure video and TeamViewer, resolving half of all problems with online tools.
Download TeamViewer to your computer. The full version is required to be able to control remote computers. You install it by following the instructions of the installation routine and subsequently starting TeamViewer.
Contact the Service & Support Team
For remote support of your GC, LC, and SIFT-MS workflows in the United Kingdom and Ireland, contact our Support Engineers at:
T: +44 (0) 1223 279 210
E: support.uk@davinci-LS.com
For remote support of your chromatography systems in other regions, contact our Service Engineers for technical support:
T: +31-(0)10-258 1876
E: support@DaVinci-LS.com