Meet our UK Application & Service Team

Our UK-based specialists combine scientific expertise with technical skills to keep your laboratory running at peak performance. From analytical method development to instrument servicing, we provide end-to-end support tailored to your needs.

Your Trusted R&D Extension for Laboratory R&D

When labs face more pressure than capacity, the Application team of Da Vinci Laboratory Solutions steps in as your trusted external R&D partner. 

With over 90 years of combined experience, our UK Application Team offers specialized knowledge in:

• Method Development and Sample Analysis for GC-MS, LC-MS and SIFT-MS;
• Data Analytics Workflow: Design of Experiment, Exploratory Analysis;
• Sensory Analysis using an Odour Port;
• Method Development and Sample Analysis for GC Sample Introduction Techniques e.g. HS, SPME, TD, DHS, LVI and Pyrolysis;
• Non-regulatory Sample Analysis for Screening and Quantitation;
• Real Time Volatile Analysis SIFT-MS.

We provide method development, sample analysis, and data mining services to help you solve analytical challenges, increase throughput, and strengthen your case for new instrumentation.
Read more on our Consultancy, download the flyer for more information.or contact the UK team at:

T: +44 (0)1223 279 210

solutions.uk@davinci-LS.com

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Your Dedicated Technical Support

Keeping your instruments performing at their best is critical for productivity. Our UK Service Team ensures fast, reliable support for GC, LC, and SIFT-MS workflows. All new instruments from our portfolio (Agilent Technologies, GERSTEL, Syft Technologies, Frontier Labs, Wasson) include a one-year warranty. 

Extend this coverage with a Da Vinci Laboratory Solutions Service Plan, offering:

• Annual onsite service visits including replacement of service parts;
• Onsite support with a 90% first-time fix rate and replacement of repair parts;
• Response time within 48 hours;
• 5% Discount on Consumables;
• Application support.

We also service instruments from third-party suppliers.

Online & Onsite Support Tools

Our service tools support you at every stage: from fast online support—where issues can be logged by email with a serial number—to advanced remote troubleshooting using secure video and TeamViewer, resolving half of all problems within 24 hours. When onsite work is needed, our certified UK and Ireland engineers deliver quick, accurate fixes with a high first‑time‑repair rate.

Download the flyer for more information on our Technical Support or contact them at:
T: +44 (0) 1223 279 210

support.uk@davinci-LS.com

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